3). Expect to wait a looooooooong time. I came in for a tire patch and waited 5 HOURS and they wanted to upsell me $800 in tires. I literally lololololol. Then, said no.
very honest. if it doesn't have to be fixed they don't make you fix it.
2). You will be overcharged.
Got an oil change. Soon after, there's a burning smell. I thought it was a bit of oil drops which would burn off (not uncommon). After driving for a few weeks, the smell was still there. Took to my regular mechanic. The oil was almost GONE. I only drove 1200 miles, so they cheated me out of a full oil change. Also, did!'t tighten the cap enough so there was oil splattered everywhere! There is STILL a burning smell that was never there before I took it to this place.
This is a place that once you get past the rudeness from the owner, it can be...meh. You know going in, that:
Great Service at great value. Thank you Rob for taking care of our cars. My dad is very crazy about service and till today he sold 2 of his cars because of alignment and tire balance issues. But he recently changed all brakes on his Mercedes E350 and balance and alignment done at Great Price. Me included, people are usually bias towards shops other then the dealer but when employees at this come over and say I recommend you get this done, its needed, so listen to Rob . Thumps up Firestone North Reading.
1). Staff has minimal training.
If, you have a good sense of humor like I do, you'll take it in stride, otherwise, avoid it like the plague, until they get their act together.
Took care of my tire changeover quick and with care. I would recommend.
Firestone Complete Auto Care is a US Car Repair based in North Reading, Massachusetts. Firestone Complete Auto Care is located at 157 Main St, North Reading, MA 01864, USA.
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