Once again I am very pleased with my new roof installation on my new house. The workmanship was great.
Thank you Duval Roofing
I called because of the tremendous recommendations I had received from other Realtors in the Andover Real Estate office where I work. When I gave my home address, I was told , by the woman who answered the phone, they do not go to Haverhill. Needless to say, I am not impressed. I actually did see them working in Haverhill shortly there after, on a commerical building.
My original note did neglect to mention that I had made a first call a week earlier, was told that someone would contact me and that never happened. I appreciate all the conditions that Ken relates in his follow-up but he also acknowledges my frustration. That's exactly what it was, frustration. I don't see any reason to continue in this forum but I would be willing to discuss further if wanted.
So impressed and so grateful I called Duval roofing. I had a leak in my roof and called for estimates from 3 separate companies. Kim was pleasant, informative and so calming when I was beginning to to lose my mind about my leaky roof. She said that she would send someone out to take a look and let me know what to expect. Ken and his staff were so helpful in explaining what my options were; the time frame they gave me was fair and accurate, and the job was perfect. After the horrible winter we had after the roof replacement I expected I might have some issues, but it was perfect - so grateful I chose Duval Roofing.
I chose Duval Roofing to install my roof after doing much research on other roofer's in the area.
All of the other contractors that I previously contacted would try and push the one brand of materials they had in stock and try and promote it as the best
Adding to this after feedback from the owner:
I'll give 2 stars only because I liked the initial work but call me HIGHLY UNSATISFIED with the follow-up.
Overall I couldn't be happier with the job, clean up and professionalism from the crew
I highly recommend them
Duval came in somewhere in the middle as far as pricing but went beyond what was outlined in the initial quote.
After tearing the roof off it was detected a lot of damaged plywood along the eaves. The plywood was all replaced and the overage was only the cost of the plywood. They also installed gutter screens that I provided at no cost as well as a leaking skylight with a new one.
The office staff was very helpful and the crew were very professional and neat.
Duval would carry all the major brands at the same price and let the homeowner choose the particular brand and style.
My son, who is a construction engineer, was babysitting our house when the installation was done and he was very impressed by the speed, work ethic and cleanup. Very happy. But now with this admittedly extreme weather, I have leaks around vent pipes and leaking due to ice dams that I was told I would never have to worry about again. And now I call Duval and the message is "We can only respond to calls from Reading and North Reading." YOU INSTALLED MY ROOF! IS THIS HOW YOU STAND BEHIND YOUR PRODUCT?!
I was very pleased with the work they did on my previous home.
I'm going back one star as today I am a lot less upset but still concerned that when faced with extreme conditions, I felt let down.
Duval Roofing is a US Roofing Contractor based in North Reading, Massachusetts. Duval Roofing is located at 184 Park St, North Reading, MA 01864, USA.
Please contact with Duval Roofing using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Duval Roofing opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.